Refund and Returns Policy

🔁 Refund & Return Policy – Munnarwala

Last Updated: March 04, 2026

At Munnarwala, we are committed to delivering fresh, authentic Kerala products 🌿. If you are not fully satisfied with your purchase, we’re here to help with a transparent and fair return & refund process.

📌 1. Reporting Issues

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours (2 days) of delivery.

📸 Kindly share:

  • Clear photos of the product
  • Order details
  • Description of the issue

✅ 2. Quality Satisfaction Guarantee

Your satisfaction matters to us.
If you are not happy with the product quality, you may request a return or refund, subject to our verification.

📦 3. Return Conditions

To be eligible for a return:

  • Product must be in original condition
  • Proper packaging should be maintained
  • Not excessively used or damaged

👉 If pickup is not available in your location, you may be required to ship the product back.

🚚 4. Return Shipping Charges

  • We will reimburse the actual return shipping cost
  • Amount will be included in your refund (after verification)

💳 5. Refund Processing

  • Refunds are processed within 3–7 business days
  • Amount will be credited to your original payment method (Razorpay / UPI / Card)

🔄 6. Exchange Option

Instead of a refund, you may choose an exchange (subject to stock availability).

❌ 7. Non-Returnable Items

The following items may not be eligible for return:

  • Perishable goods (e.g., spices, food items after opening)
  • Custom or special orders
  • Personal care products

👉 These conditions will be clearly mentioned on product pages.

🧾 8. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • After this period, cancellation may not be possible (if order is processed/shipped)

💰 9. Partial Refunds

If only part of an order is returned:

  • Refund will be issued only for the returned items

🌍 10. International Orders

For international returns:

  • Customers must bear return shipping charges
  • Any customs duties/taxes are non-refundable

⚠️ 11. Damaged / Wrong Product

If you receive:

  • Damaged product
  • Wrong item

👉 Contact us immediately for replacement or full refund

🔄 12. Policy Updates

Munnarwala reserves the right to update this policy at any time.
Please review this page periodically for changes.

📞 13. Contact Us

For returns, refunds, or support:

📧 Email: onenextdigitalventures@gmail.com
🌐 Website: https://munnarwala.com

We stand by the quality of our products. Your satisfaction is our priority.