🚚 Shipping & Delivery Policy – Munnarwala

Last Updated: March 04, 2026

At Munnarwala (munnarwala.com) 🌿, we ensure safe, timely delivery of fresh and authentic Kerala products to your doorstep.

📦 1. Order Processing & Shipping

  • Orders are typically processed and shipped within 3–8 business days
  • You will receive a shipping confirmation within 2–3 days of placing your order
  • Orders are shipped only after successful payment confirmation

💰 2. Shipping Charges

  • Shipping charges range between ₹50 to ₹500, based on:
    • Weight
    • Size
    • Nature of the product

🎁 Free Shipping:

  • Available on orders above ₹2500
  • Not applicable for Cash on Delivery (COD) orders

💳 3. Payment Methods

We accept secure payments via:

  • UPI
  • Credit / Debit Cards (Visa, MasterCard)
  • Net Banking
  • Cash on Delivery (COD)**

👉 COD orders:**

  • May include additional charges
  • Are not eligible for free shipping offers

🏙️ 4. Octroi / Local Taxes

Certain cities may have local entry taxes (Octroi), such as:

Nagpur, Mumbai, Pune, Nashik, Pimpri-Chinchwad, etc.

👉 Important:

  • Any applicable Octroi or local tax must be paid by the customer directly to the courier partner
  • Munnarwala is not responsible for these charges

🚛 5. Delivery Time & Method

  • Estimated delivery time: 3–8 working days after dispatch
  • We use reputed courier partners for deliveries

📮 If your location is not serviceable:

  • We may ship via India Post (Speed Post)
  • Or contact you to arrange an alternate delivery location

⚠️ 6. Delivery Disclaimer

We take utmost care in packing and dispatching products.

However:

  • Delivery is handled by third-party logistics partners
  • Any delays or damages during transit are beyond our direct control

👉 In case of damage:

  • Please contact us immediately
  • We will assist you as per our Refund Policy

📦 7. Packaging

  • Products are securely packed with:
    • Protective wrapping
    • Outer box packaging

👉 While we ensure safe packaging, external factors during transit may occasionally affect the package.

🔍 8. Order Tracking

  • Once shipped, you will receive a tracking ID via email
  • You can track your order:
    • Through courier partner website
    • Or via your account dashboard on our website

🛡️ 9. Buyer Protection

We are committed to customer satisfaction.

You are protected in case of:

  • Damaged items
  • Incorrect products
  • Quality issues

👉 Eligible for:

📍 10. Special Delivery Requests

  • Requests for pickup / urgent / special delivery are subject to availability
  • Approval is at our discretion

📞 11. Contact Us

For shipping-related queries:

📧 Email: onenextdigitalventures@gmail.com
🌐 Website: https://munnarwala.com

**COD only for regular customers

Munnarwala is dedicated to delivering freshness, quality, and trust—straight from Kerala to your home.